Beginning August 14, 2021 we will require a credit card to hold any appointments, including Groupon. Credit cards will only be charged if our cancellation policy is not followed.
If you need to reschedule or cancel, please call us at least 24 hours in advance. If your appointment is cancelled or rescheduled with less than 24 hours notice, we will charge you the cost of 50% of the service. If you “no call, no show” we will charge you the full price of the appointment.
If you are more than 15 minutes late for your appointment, we will ask you to reschedule or adjust your remaining service appointments to accommodate the schedule.
Appointment cancellations that are NOT properly cancelled 24 hours prior to your scheduled appointment time will result in losing that prepaid spa service and/or the credit card on file will be charged for your service. NO EXCEPTIONS.
Online booking through Mindbody will be updated to reflect the new cancellation policy. You will not be able to cancel within 24 hours on Mindbody and will have to call us at 412-837-1170.
These policies have been created to ensure that we can best serve our members as well as support our sister organization Butt Naked PGH.
****Butt Naked PGH and Fit America PA Well Spa do not refund any dollar amount for services or products purchases. However, you do not lose any of your services. They will remain in your account until the service is rendered. Services provided are transferable.****